Taking the Mystery Out of List Buying

Part 1–Lists 101

Maybe you want to make a splash with a big product launch, drive more traffic to a retail store, tap into a niche market or simply grow your own email list. Whatever the reason, renting a list is one way to super-size your reach—and may be more affordable than you think.

Since the idea of renting mailing lists can be intimidating, this is the first in a short series on the topic. At the moment, we’re going to focus on actual postal mail lists.  Email lists are a thornier topic so they’ll be covered in a separate article.

Do You Own or Rent?
While people often talk about buying a list, most lists are actually rented. This means you’re only allowed to mail to the list once (unless you sign-up for a multi-use rental). Try to get away with extra mailings and you’ll get caught because they “seed” the lists with fake names they can keep tabs on. Of course, anyone who responds to your mailing is fair game—you’re free to contact them as many times as you’d like at no additional cost.

The type of list you buy can make a huge impact on the success of your mailing. There are three basic list types:

Compiled lists. Basically, some has created a list with data from phone books, public records and other directories. These are the most common—and usually cheapest—lists to buy. But they tend to get the least response because compiled information can get old quickly and the people don’t necessarily have an affinity for your product or service.

Subscriber/Member lists. Taking a step up the quality ladder, thousands of publications and trade associations sell lists of subscribers and members. Because it costs them every time a mailing or magazine gets returned, they are constantly updating their list. And if you choose a publication or association whose interests dovetail with what you have to offer, you should get a much better response.

Response lists. These tend to be the most expensive type of list, but they’re the most desirable lists because the person has made a purchase or indicated an interest in the topic to get on the list. So, response tends to be much higher. Often, lists of purchasers can be segmented by:

  • Recency of purchase–the more recently they bought, the better the expected response
  • Frequency of purchases—since people who have bought two or more times are better prospects than one-time buyers
  • Amount of purchase—or total sale per buyer, for example, purchasers who spent $50 to $100 at one time

Like marketing in general, the more you can refine the list to reflect your ideal target, the higher your ROI. That’s why most allow you to narrow the list by choosing one or more “selects.” List selects often include gender, age, job title, income, marital status, location, and whether they own or rent their home. For business lists, selects often include business size, number of employees, and SIC code.

Deciphering List Prices
List are typically quoted as a cost per thousand (CPM) names. So if a list has a $50 CPM, it would be $250 to buy 5,000 names. You can expect to pay an additional $5 to $10 per 1,000 names for each select you choose for the list. And generally, telephone numbers and email addresses are extra.

Of course, you should never choose a list simply based on cost. As mentioned above, a more expensive list may bring you a higher response, and other variables come into play as well. So next time we’ll talk about how to rent a good list.

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Research Says…What Works in List-Building

by Tracy Needham

So what works when it comes to building your email list?

According to Marketing Sherpa’s Email Marketing Benchmark Guide 2008, that depends on who your target subscribers are. They surveyed more than 1,200 businesses as to what techniques generated the highest volume and best quality subscribers (i.e. people who are good prospects). 

If your customers are other businesses, the tactics that rated highest were:

No-cost trials and downloads. The proverbial “ethical bribe,” freebies are still an effective way to attract high quality prospects because they provide the subscriber with valuable information as well as insight into the value of working with you. That being said, people are getting pickier about giving out their email address so you have to sell them on the freebie–explaining exactly what they’re getting in exchange for their email.

Sales alert/product announcement offers. Think Jeff Walker’s Product Launch Formula or oodles of other products from big name information marketers these days. These guys mimic concert promoters by announcing a date and time for sales to open and then selling out quickly. But to get the actual instructions for buying, you usually must get onto their pre-launch email list.
 
Trade events. Trade shows, workshops and other speaking gigs–any time you can actually meet members of your target audience in a group environment, you have a great shot at getting a lot of quality newsletter sign-ups.

For business-to-consumer firms, the best tactics are:

Sweepstakes and contests. People always love the chance to win something and this technique has the added bonus of possibly getting the attention of local press. While contests are pretty simply, sweepstakes come with a plethora of legal rules–so you should consult a lawyer before going that route. (Basically, contests are based on skill while sweepstakes are based on chance.)

No cost trials and downloads. The advantage of no-cost trials and downloads is that the subscribers actually get something that shows off your expertise or gives them a taste of what they’ll get when they hire you or buy the product. So you can educate your prospects and build credibility while you build your list.

Checkboxes on registration/order forms. You often see them when you’re buying a product to capture people who may have been so intent on buying they bypassed the newsletter sign-up. This is also common when you have multiple newsletters to offer. For example, a visitor opts-in for one newsletter to download a no-cost report. But then at the actual download page, they’re given the option of subscribing to other newsletters from the same company.

One notable difference–sweepstakes and contests also produced the third highest amount of subscribers for business-to-business companies, but the subscriber were low quality.  Techniques that received low marks for both markets were buying ads in other people’s newsletters, co-registration services, and buying email lists.

The study also found that 50% of people will not hesitate to report messages as sp@m and 85% of people who have done so, consider newsletters they didn’t sign up for as sp@m. So whatever technique you use, make sure it’s clear that people are going to be added to your email list when you ask for their email. Or, wait until after the event and email them once to invite them to join your list. Because getting them on your list is never worth making them mad.

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A Sticky Marketing Move

The WSJ ran an article last week about a brillant move by Random House to sell chapters of the bestseller Made to Stick: Why Some Ideas Survive and Others Die by Chip & Dan Heath.  Each of the 6 chapters and the tip-filled epilogue are $2.99 each–the intro and index are free with each purchase.

1. The move put the book back into the headlines, didn’t it? If the WSJ is talking about it, others are certain too as well. For a book that’s been out for more than a year, that’s a great thing.

2. The money RH makes is essentially pure profit because there are virtually no costs in creating the chapter pdfs–and no money to be paid to the retailer. (I hope the authors were savvy enough to include electronic royalties in their deal.) 

3. People who are tired of buying disappointing books are happy they can sample it first. And if they end up buying each chapter individually, RH is getting $20.93 for the book versus the $16.47 Amazon is charging.

4. Everyone that buys an individual chapter goes onto RH’s email mailing list (unless you opt out). And being able to market similar titles directly to the reader is a huge advantage for the publisher, even if the reader ends up buying the title through Amazon or another outlet.  

Overall, Random House will probably see increased sales of the book, and highly profitable sales from people who go the individual chapter route, plus enhance it’s ability to market directly to readers they know are interested in these topics. Finally, given that the book publishing industry is not one that’s usually known for innovation, its a move worthy of some serious buzz–and stickiness.

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