A-List Email Copy for Your Business

email copy for autorespondersRecently, I had the chance to write email copy for an A-list copywriter– a series of 3 autoresponders to convert one-time buyers into monthly subscribers for a new membership site.

Well, he loved the copy so much, he decided to replace his own emails with my series.

So, I thought it would be fun to share some insights from the email copy I came up with.

The Autoresponder Series

Here are the emails in a nutshell :

Email 1: Hybrid Email to combine a stick email, which makes the reader feel good about completing their monthly payments for product #1 (the membership), with a pitch email urging them to sign-up for product #2 (the monthly training) right away.

Email 2: Story Email to entertain readers (with a purpose) before leading into a pitch focusing on one part of the training.

Email 3: Song Lyric Email to get attention, inspire urgency and build rapport with readers–any generation X or baby boomer should recognize this phrase from a popular ’70s break up song.

Of all the email copy, the second was by far the hardest because I had to find a good story. And what I did find, about a 19th century cookbook author, was not a simple intro-struggle-conclusion type of story–it needed quite a bit of finessing.

Personally, the third email was my favorite. The idea was pretty much instantaneous–the song lyric  popped into my head every time I thought about the project. It also gave me the theme of a break-up to play off of.

Email Copy Insights for Your Own Autoresponders

There are a number of great ways to put an autoresponder series to work for you. So, here are a few tips for writing your own killer email copy . . .

  • Highlighting how the second purchase will enhance the value of the first without devaluing it is important in a hybrid stick/pitch email . For example, you definitely don’t want to imply they need the second product to use the first, or you could lose a customer for good.
  • Conversational style is key. He liked that my emails were “chattier”–writing like you’re talking to the reader over a cup of coffee builds the all-important know, like and trust. (This does not mean long-winded though!)
  • Hunt down a good story by starting with the end and working backward. What benefits do you want to emphasize? What else might involve a struggle similar to your prospects’? Brainstorm and Google to see what you can find.
  • Pare unwieldy stories down to the essentials without losing any of the compelling details for maximum oomph. I literally spent days reworking this one, but I also had historical accuracy and the faint mustiness of a Victorian heroine to contend with.
  • Shift smoothly from story or song lyric to pitch by finding a common thread that ties the story and product together–a threat that will matter to your audience. Because if it feels like you’ve suddenly slapped an ad onto the end, the reader will bail.
  • “Pay off” the subject line. You can’t use a catchy subject line and leave readers hanging in the email. Somehow,you must justify the subject line in the email copy, preferably early on, or they could feel confused and/or deceived.
  • Continue weaving a theme through until the end, instead of dropping it when you get to the pitch, to maintain flow and reader interest.
  • Whatever creative elements you add (story, song) must be a good fit for your audience. The cookbook author’s story was also quite entrepreneurial (like these readers) and I knew the song matched the demographics.

Have tips of your own? Share them below!

I expect to be pretty busy after word gets out about the emails I did for this A-list copywriter. But right now, you can get a series of 7 business-boosting emails at my current rate of just $500 or a shorter option of only 3 emails (which I don’t usually offer) for only $250.

(I guarantee these rates will be available through the end of the week. But after that, they’re subject to change at any time.)

To get your sales-boosting email copy, sign-up through one of the secure shopping cart links below:

>>> Sign-up for a Series of 3 emails

>>> Sign-up for a Series of 7 emails

If you prefer to receive an invoice with a payment link, or have any questions, you can email me instead at appt at compellingcomm.com.

Either way, I’ll email you after you sign-up to schedule a phone appointment so we can discuss the details of your new email copy!

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The Lifespan of a Link in Social Media

Unless you’re a public company trying to bury bad financial news on a Friday afternoon, you want as many people as possible to see, click and forward the links to your blog post, press release, sales page or other online content you’re trying to drive traffic to.

So, you may be interested in a recent study about how long a link published via social media and other online marketing is clicked and shared.

Borrowing the concept of a “half-life” from science, bit.ly URL shortening service recently measured how long it takes a link to get half of the clicks it will ever receive after the clicks have peaked.

Lifespan of social media links

Tracking the Social Media Buzz

No surprise, links had the shortest half-lives on Twitter. Although the average of 2.8 hours was longer than I expected.

Links shared on Facebook fared a bit better, getting clicks for a half-life of 3.2 hours–which makes sense since your newstream on Facebook tends to update slower than your Twitter stream.

Links sent via email and Instant Messaging (IM) programs were next with 3.4 hours. Again, you hopefully get few emails than you do Facebook updates, so an email stays on the “front page” longer.

The difference between email and Facebook should have been even bigger. But for some odd reason, bit.ly decided to include links shared via instant message programs like Skype in this number.  Not sure what they were thinking there…

The Social Media King of Link Longevity

The surprising winner–links shared from YouTube got clicks for twice as long as links shared in other social media–at 7.4 hours.

The study also found that sharing and forwarding links followed the same time spans as clicks.

Bottom line, if you want your link distributed with maximum speed–for example, if you have breaking news–Twitter is your best bet. But YouTube takes the cake for longevity.

Of course, the smartest strategy is usually to use ALL of these online marketing methods to get your link out.  And if you stagger the posting times so your link stays in circulation longer, you’ll multiply the amount of time it’s driving traffic to your website.

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What NOT to Add to an Email Subject Line

Landing page research firm Marketing Sherpa is known for their terrific stats on what works best in sales copy, email marketing and more. They offer a pretty pricey subscription to access everything on the website, but non-subscribers can get free access to articles for a limited time.

Since a recent survey of non-subscribers had shown 68% didn’t know how long the free access lasted, they decided to test if adding the article’s expiration date in the email subject line would improve response…

Seems like a no-brainer, right?

Because in general, adding some form of believable urgency to an offer boosts response–often quite a lot. (In this case, the subject line is offering great info inside.)

But not this time. After 10 weeks, they reviewed the data and found that adding the expiration date to the email subject line had the OPPOSITE effect…

Slightly decreasing open rates and clicks versus the same exact email subject line without the expiration date.

As I’ve said before, people aren’t always rational and what works doesn’t always make sense. It could be the recipients thought they had less time than they really had, so seeing the real date made them more likely to procrastinate. Who knows.

Of course, just because it didn’t work for Marketing Sherpa doesn’t mean adding a deadline to your subject lines wouldn’t work…

Bottom line–with email subject lines (or anything!), it’s good to start with rules of thumb, but always test, test, test because nothing works 100% of the time.

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Email Marketing–Are You Overlooking These 5 Types?

I did my Talk Marketing Now show on email marketing last week, so I thought I’d share a bit of what I covered…

After all, you’re doing (or know you should be doing!) an ezine to stay in touch with your clients and prospects and build that all-important Know, Like & Trust factor.

But several other types of email marketing can have big benefits for your business as well. First, let me clarify some email marketing terms…

Autoresponders are triggered by a subscriber’s action (e.g. opting in or buying something). Every subscriber receives the same series of messages–in the same exact same order–regardless of whether they sign up today or six months from now.

Email campaigns are series that are usually just sent once–for a specific, timely purpose. If someone subscribes during an email campaign, they will receive the next message everyone else receives–they will NOT receive previously sent messages.

In both case, the series can be as short as 3 messages, but tend to be between 7-14 messages long.

So now that we’ve got that out of the way…

5 Powerful Types of Often Overlooked Email Marketing

New subscribers. An autoresponder series to get them acquainted with what you do and prompt them to look at the free report or video they opted in for. It’s also good to make a special “new subscriber” offer.

Launch list. A set of autoresponders for folks who opt-in for a pre-launch (or pre-sell) freebie. Again, it prompts them to consume the giveaway item and drips targeted information to build the case for buying the product or service.

New customers. A product-specific autoresponder series to get buyers to use it, tell others about it, answer questions, get testimonials and decrease refunds.

Customer reactivation. This campaign is sent to rekindle relationships with customers who haven’t bought in a while and prompt them to take action–whether it’s to buy again or tell others.

Special event or promotion. This campaign is what it says–trying to drum up interest in a one-time sale, webinar, open house, seminar as the event or end of the promotion draws closer.

So which of these could be boosting YOUR sales, customer satisfaction and retention?

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Breaking News…Email is Getting Shorter

email marketingNo, emails themselves aren’t getting shorter (although that might be a good idea in some cases!). But the Associated Press announced today that the word “e-mail” will officially become “email” in the online edition of the AP Stylebook.

The change will be made immediately in the online version and also be reflected in the print version when the 2011 edition is published in June.

Last year’s big change was “Web site” to “website”–although I’ve used both in the past because one client always insists on the first version. Now if they would officially lose the hyphen in e-book, I’d be all set…

The AP Stylebook is essentially the bible for any type of news, PR and marketing writing. If you ever have grammar, punctuation and usage questions for the writing you do in your business, this is the place to go. The guide also covers specific types of writing (such as sports and legal) and media law.

Unlike other style and grammar books, the AP book’s dictionary format makes it easier to find what you’re looking for.

But while I’m a big fan of the AP Stylebook, I also believe it’s good to break some of the grammar and punctuation “rules” to make your sales copy sound more like something your reader would actually say.

Writing that’s more conversational goes a long way toward building the know, like and trust factor. It also makes your writing faster and easier to read, which is always a good thing given how limited everyone’s time and attention is these days.

But the bottom line is you never want to sacrifice clarity. After all, following or not following the “rules” is a moot point if your copy leaves the reader scratching their head about what you’re trying to say.

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5 Ways to Kill Your Autoresponder Emails

An autoresponder series can be a great way to build a relationship and credibility with your prospects and to create a flurry of sales for your product or service. Of course, the copy you use is important.

But all too often, I see entrepreneurs and marketers shoot themselves in the foot with the same five non-copy mistakes…

1. Using just a first name or generic address on the “From” line. Studies show this is the first thing people look at before deciding whether to open an email now. If you’re a solopreneur, the best option is usually to use your name, first and last (it looks more personal) rather than a company name (obvious promotion).

2. Kicking off your email with a big graphic at the top. People are increasingly reading emails in the preview pane these days–and since images aren’t usually downloaded, all they see is an empty box or red x. So they end up seeing nothing in their preview pane…which isn’t exactly going to entice them to read more.

3. Trying to do too many things in one email…it’s best to stick with one main idea with one call to action and direct all the links toward that. The more extraneous things you add–especially when you add links with them–the more you slash your chances that they’ll go where you really want them to go.

4. Sending people to a home page instead of the exact sign-up, sales, or download page they need. You have to make it as easy as possible for them or they’ll wander off before they get there. So don’t make them wade through your site–link  directly to where they need to go.

It’s also good to use a mix  of hypertext links–such as www.compellingcomm.com–and text links–such as Copywriting & Marketing for Small Businesses.

5. Focusing too much on one tracking statistic. It goes without saying you should be tracking the performance of your emails. But total open rates alone aren’t going to tell you much, especially since the numbers aren’t very accurate due to the way opens are tracked.

Instead, you want to be sure to look at these three measures before deciding if an email is working or not:

  • Unique open rate–to weed out those who open the message several times
  • Click-through rates–since the email’s goal is usually to get the reader to click your links
  • Unsubscribe rates–a high open rate may be useless if the email prompted many people to unsubscribe

So if your autoresponder series isn’t getting the results you’d hoped, check to see if you’re making any of these five mistakes. A few tweaks may be all it takes to boost your results.

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What’s a Good Conversion Rate?

Small business owners and entrepreneurs often ask what a good response rate or conversion rate is for various types of marketing. So I’m sure many of you will be interested in seeing some of the numbers from the new 2010 Response Rate Trend Report from the Direct Marketing Association (DMA).

But I write this post with some hesitation.

Because these numbers are aggregated across all types of industries–including business-to-business and business-to-consumer markets. They also combine averages for marketing aimed at getting both leads and orders, at all price points.

So they’re taken from an extremely broad sample of businesses…which means you should NOT take the numbers below as gospel or as a definitive benchmark for your business.  Instead, think of them as general guidelines until you have more relevant ones to use.

And with that said, let’s get on with it…

In general, the DMA found that response rates for marketing to businesses were generally higher than for marketing to consumers.   That makes sense given that B-to-B marketing is usually more targeted–by industry or size of business, for example–than B-to-C marketing.

They also found that campaigns to generate leads or sales of high-end products and services also had higher response rates. The leads result is a no brainer since it’s easier to get people to sign up for freebies than buy.  If you’re surprised that high-end sales were at the top as well–especially in this economy–remember that those marketers are most likely going after a very targeted affluent audience.

In short, it pays to know and target your audience well.

More specifically, the Direct Marketing Association found…

  • On average, emails to a house list (your own list) had a 19.5% open rate, with 6.6% of recipients clicking on a link in the email and 1.7% buying or responding to the call to action on the page they clicked through to. The average bounce-back rate was 3.7% and 0.8% of recipients unsubscribed.
  • For  direct mail, the response rate for mailings in letter-sized envelopes was 3.4% for a house list and 1.4% for a prospect list.
  • For paid search engine marketing, the average cost per click was $3.79 with a 3.81% conversion rate. On the landing page, the conversion rate was slightly higher, at 4.43 percent.
  • Interestingly, pay-per-click campaigns were the odd duck–with 70% of pay-per-click campaigns directed at an offer for free information instead of a sale…essentially a two or three-step sales process.
  • Outbound telemarketing to prospects had the highest response rate at 6.2%, but the average cost per order or lead was $309.25. For a house list, the response rate was even higher at 10.4%.

As always, I recommend that you test your marketing and develop your own history of response rates and conversion rates–keeping in mind that even a small improvement can significantly boost your bottom-line.

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Give Website Visitors a Break

I went to see how the new sales copy looked on a client’s website the other day…and sighed when I found long blocks of text staring back at me on the web page.

I’ll admit, it drives me batty when a client or designer changes my formatting. I know their intentions are good, but there are reasons why its formatted that way…such as the fact that long blocks of dense text sends most people fleeing for the nearest exit.

I know–your English teacher said every paragraph has to have at least three sentences. But she was teaching you to write for the college world, not marketing. And the Internet wasn’t even around when most of us were in high school!

Studies show most people don’t read online, they scan–looking for what’s most important to them. And then they read that. Have you tried scanning a page full of mile-long paragraphs? Good luck…

And if they can’t scan, they don’t get your message at all because just the sight of all that text makes them think, “Wow, I don’t have time for all this right now. I’ll have to look at it later…” And later comes just about as often as a handwritten thank you note these days.

Instead, you want to keep your paragraphs to 3-4 lines max. This helps create what’s called “eye relief” for the reader–making your content seem shorter and “read” much faster so they’re more likely to actually read it.

Like anything, too much of the same is dull.  So mix it up–and yes, one sentence or even just a phrase can be a paragraph. In fact, this is a great way to emphasize a point or introduce something important. For example…

“Best of all, your purchase is completely guaranteed.”

“But even more important…”

Make Your Content Even More Readable

You can also make your content less daunting and easier to read if you…

  • Break up long sentences–if you find yourself typing “and” stop and ask yourself if it can just be a new sentence. Or phrase masquerading as a sentence. (Yes, that’s OK and usually sounds more conversational too.)
  • Use headings and sub-headings to highlight new sections or topicsand make them meaningful. Since most folks scan a web page or email, you want them to get the gist of your message and where they can find the info they’re most interested in in a snap.
  • Dashes and ellipses are great for giving your copy room to breathe and highlighting important points. Use the “em dash” (which is two hyphens in a row) and no more than three periods in each ellipsis.
  • Bullets, bold, colored fonts and other formatting can help as well with these caveats…

–Like Peter who cried wolf too many times, if you try to emphasize too much, you end up emphasizing nothing at all

–Avoid that bright blue color that usually indicates a hypertext link unless it is, in fact, a link… or you just like annoying readers

–ALL CAPS are good in small doses (while they’re attention-getting they’re also harder to read on a web screen)

–Italics are also harder to read and don’t always show up well with some fonts–so if you use it for a sentence or more, make sure it’s nothing critically important

Underlining used to be a no-no if it wasn’t a hyperlink because people would try to click on it anyway, but that may be changing now since blue non-underlined text has become the predominant link format

–Highlighting on a screen is just flat-out annoying and hurts my eyes–so I avoid reading anything in it and I find a lot of women feel the same. I think it’s also become an automatic sign someone is being “sold to.” But historically, it has tested well. My advice–proceed with caution and test for yourself

In fact, every audience is different so you should always test ANY recommendation for yourself. But even a small improvement in making your website and email copy easier to for visitors and subscribers to read is sure to be a winner.

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How to Make it Hard for Others to Promote You

So far, we’ve discussed the difference between joint ventures and affiliates as well as the first two all-too-common mistakes entrepreneurs make when building these types of relationships–forgetting the “what’s in it for me?” and failing to set yourself up for success. Now we have…

Mistake #3 — Giving Them the Wrong Promotional Tools

Just as you strive to make customers feel special, you should make sure JV partners and affiliates feel special too–after all, they’re using their resources to promote for you.

So keep that in mind when you craft messages to them. Also, make it as easy for them as possible by giving them the right tools. That means…

  • Offering the tools they prefer. Some people won’t do three solo email blasts because they don’t want their subscribers running for the exits. They may prefer having you do a guest article or offering a free teleseminar instead. If you don’t have time to find out what they want then at least offer a variety of options.
  • Sending “clean” email copy. It seems obvious, but check the spam score in your email software program and test it by mailing to yourself before you give them email copy to use.
  • Checking video load time. Your partners won’t be happy campers if they’re prospects aren’t converting because your video takes eons to start playing.
  • Also, hosting the videos for big launches on a different server. When Matt Bacak launched a new product back in August, all the video viewings crashed the server–the same server his sales page was hosted on. Again, a sure way to tick off affiliates.

Stay tuned tomorrow, for another big bone of contention for affilates–jeopardizing their commissions.

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5 Common Mistakes When Approaching Joint Venture & Affiliate Relationships

Last weekend’s Warrior Forum event has me thinking a lot about joint ventures and affiliate marketing these days.

While the words “joint venture” and “affiliate” are often used interchangeably, technically, there IS a difference.

Of course, WHAT that difference is depends on who you ask. I know one marketer who draws the line in the sand based on whether it’s for list building (a JV) or for money (an affiliate).

Joint Ventures. To me, joint ventures represent more of a mutual commitment–such as “I’ll interview you and invite my subscribers” or “let’s create a virtual bootcamp together.”

And they can be with the goal of building a list, providing content for subscribers/members, earning commissions or some combination of the three.

Affiliates. On the other hand, affiliates are typically less formal and more hands-off types of relationships–always with the goal of making money.

Usually, one person signs up to promote the other’s product for a commission through an online shopping cart or third-party service. So there’s no one-on-one communication unless the promoter becomes a top earner (aka “superaffiliate”) for them.

Yet either one can be a powerful way to build your business…especially if you avoid five common mistakes.

Mistake # 1 — Forgetting the “What’s In It for Me?”

While you don’t want to approach someone like you’re begging for their participation, remember that they could be using those emails or blog ads for one of their own products or services…where they get to keep 100% of the sales rather than an affiliate commission.

So be sure to address how else they’ll benefit from working with you.

Exposure to Your List

One obvious bartering chip is your email list–not giving them your list, of course, but promoting something for them to your subscribers either in your newsletters or via solo email blasts.

Even if yours is relatively small, people with much bigger lists may agree to email part or even all of their list if your audience is one they’re eager to get in front of.

So being able to give specifics about who’s on your list and what they’ve shown interest in hugely helpful.

One way to find out more about your list is to survey your list for some type of incentive.

    Another is to mine the gold in your email marketing reports, which can tell you:

      • Where your subscribers live (based on the location of their Internet service provider)
      • What topics they’re most interested in…based on which ones got opened the most
      • What type of products and services they’re interested in…based on click-through rates

        I also go through and tag names by gender in my Aweber email marketing account.

        And if you have a lot of subscribers, your blog audience may be appealing to them as well.

        Other Value Adds

        Also, three questions to think about are:

        • How can working with you make them look good?
        • How can your product or service help them retain customers?
        • What else can you do for them?

        The last one may be as simple as providing the audio and transcription of your interview that they can sell or offer as a bonus.

        Or, one of the speakers at the Warrior Forum event mentioned that he’d consider working with someone who could provide some content for his membership site. (Tip:  people with membership sites always need content!)

        So avoid mistake number one by showing how working with you will meet THEIR needs and wants, as well as yours.

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