More Copywriting Tips on Twitter

In case you missed them…here were this week’s marketing tips on Twitter:

  • Anytime you can be specific boosts credibility and makes your message more memorable. #CopyTip
  • You have less than 10 seconds to grab a web visitor’s attention. So write the headline & opening like your biz depended on it!
  • Forget offering 31 flavors–too many choices decreases response. Offer fewer choices to make more sales & faster sales. #CopyTip
  • Write down a feature then add “what that means is” and the answer will translate your feature into a benefit. #CopyTip
  • All logic and no emotion leaves you with a dull pile of unconvincing facts. #CopyTip

To get yours as they go out, simply follow me on Twitter and look out for the hastag #CopyTip.

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Confusion, Captions & More in This Week’s Tips

And now, for this week’s copy tips:

  • A confused mind never buys. Clear, simple writing outsells clever and “sophisticated” any day. #CopyTip
  • Add meaningful captions to your pictures. Captions are the third most read item on a sales page. #CopyTip
  • Be careful to avoid words that make your product or service sound hard or time consuming. #CopyTip
  • Forget adjectives–focus on finding colorful, active verbs for tighter, more compelling copy. #CopyTip
  • Lead with the best. In a series of tips or bullets, put your best one first or they may not bother to read the rest. #CopyTip
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This Week’s Twitter Copywriting Tips

Here are the #CopyTip tweets that went out via Twitter this week…

  • Benefits are always more compelling than features. But you do need a few features so they know what they’re buying.
  • Choose what you highlight and bold carefully…emphasize everything and you emphasize nothing.
  • Speak your clients’ language to build the know, like and trust factor…and increase sales.
  • Emotion drives the sale…logic is how they justify the purchase to someone else.
  • Write as if you’re talking to just a single person, face-to-face.

Enjoy!

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This Week’s Twitter Copywriting Tips

So here are the first three daily copywriting tips from Twitter…

Change the “I” to “you” in your marketing copy to create a direct connection with the reader. #CopyTip.

Words have big emotional impact—so choose wisely. For ex, investment not cost, solution not service, home not house. #CopyTip

A confused mind always says “no.” Write like you’re talking to a 4th grader–simple, clear & assuming they know nothing. #CopyTip

Be sure to follow me at www.twitter.com/TracyNeedham to get yours every day or check back here next Friday for the week’s summary!

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Daily Copywriting Tips via Twitter

Today was the kick-off of Copytip, my daily tips for improving your marketing copy sent via Twitter!

There are two ways to get your Copytips–

1. Follow me on Twitter @TracyNeedham. Each tip will also include #Copytip to make it easier to search Twitter as well.

2. Check back here each Friday, where I will post a roundup of the 5 tips published that week.

Enjoy!

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Sincerity Pays When It Comes to Scarcity

Scarcity can be a powerful sales motivator because no one wants to miss a good deal. It can instantly seal the deal for tire-kickers, and it can also convince people who weren’t even looking to buy now as well. But when it comes to unknown products and especially services, our first response to a big price cut, extravagant bonuses, or “limited quantity” claims is usually skepticism.

 

We’ve heard all about the pricing games car salesman play. We’ve heard how department stores mark-up clothing several hundred percent so they can put it on sale and still make a ton of money. And we’ve seen “limited time offers” that were still available 6 months later.

 

So to get the best response, your offer not only has to be great—it has to be believable. Here are three ways to do that:

 

1. Tell them why. We all know the saying, “If it seems too good to be true, it probably is.” So make sure you give a sensible reason for the price cut, outrageous bonuses or limited quantities.

 

One internet marketer’s site recently had an “I only have 197 copies made so you’d better get them fast” offer and my skepticism alarm started ringing. Why would you get 197 copies made instead of 200? That’s stupid—printing and fulfillment is always quoted in even-numbers. And why did you only have 200 made—especially since you’re always flaunting the fact that you’re a seven-figure business owner and we both know you could sell thousands of them? So I’m definitely wondering if the “limited quantity” is a lie.

 

2. Mean what you say. If prospects see the “introductory price” is still there six months after they first visited your site, or if they return in a month and see the same “just 5 spots left” are available–you have lost credibility with your prospect.

 

When I was growing up, department store holiday sales were a big deal because things weren’t discounted at other times. But when was the last time you went into a department store and nothing was on sale? They’re always having “one-day” sales (that last all weekend) and coupon specials because the only way they know how to compete is on price. But now we know if we miss one, there’ll probably be another next weekend. The motivation to “buy now” is gone.

 

3. Give specifics. Anytime you can support your limited-time offer with specific details, the higher your credibility will be. Having a believable number for a limited quantity offer is one example.

 

But to stimulate your creative juices, here’s another. A chiropractic business coach invites seven chiropractors to join him for a day to learn about his business-building system. In the letter, he explains that since he wants to keep the event small, he has only sent the package to six other chiropractors. So they need to watch the enclosed DVD (with plenty of details about what his system can do for them) and RSVP in 72 hours, or he’ll move on and contact the next seven chiropractors on his list.

 

But just as the gimmick alarms may be going off, he actually names the next seven local chiropractors on his list. Now they feel compelled to watch the DVD to see if it would give their competitors an edge on them, and most are persuaded to sign up for the discovery day to find out more. (And yes, when they arrive it’s just a small group of people or his credibility would be shot.)

 

Overall, customers can identify with the fact that you’re having a sale because it’s slow in August and they can understand if you only made 100 copies because you’re doing a trial run. So they’ll be much less likely to get hung up looking for “the catch” and much more likely to take you up on your offer.

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Research Says…What Works in List-Building

by Tracy Needham

So what works when it comes to building your email list?

According to Marketing Sherpa’s Email Marketing Benchmark Guide 2008, that depends on who your target subscribers are. They surveyed more than 1,200 businesses as to what techniques generated the highest volume and best quality subscribers (i.e. people who are good prospects). 

If your customers are other businesses, the tactics that rated highest were:

No-cost trials and downloads. The proverbial “ethical bribe,” freebies are still an effective way to attract high quality prospects because they provide the subscriber with valuable information as well as insight into the value of working with you. That being said, people are getting pickier about giving out their email address so you have to sell them on the freebie–explaining exactly what they’re getting in exchange for their email.

Sales alert/product announcement offers. Think Jeff Walker’s Product Launch Formula or oodles of other products from big name information marketers these days. These guys mimic concert promoters by announcing a date and time for sales to open and then selling out quickly. But to get the actual instructions for buying, you usually must get onto their pre-launch email list.
 
Trade events. Trade shows, workshops and other speaking gigs–any time you can actually meet members of your target audience in a group environment, you have a great shot at getting a lot of quality newsletter sign-ups.

For business-to-consumer firms, the best tactics are:

Sweepstakes and contests. People always love the chance to win something and this technique has the added bonus of possibly getting the attention of local press. While contests are pretty simply, sweepstakes come with a plethora of legal rules–so you should consult a lawyer before going that route. (Basically, contests are based on skill while sweepstakes are based on chance.)

No cost trials and downloads. The advantage of no-cost trials and downloads is that the subscribers actually get something that shows off your expertise or gives them a taste of what they’ll get when they hire you or buy the product. So you can educate your prospects and build credibility while you build your list.

Checkboxes on registration/order forms. You often see them when you’re buying a product to capture people who may have been so intent on buying they bypassed the newsletter sign-up. This is also common when you have multiple newsletters to offer. For example, a visitor opts-in for one newsletter to download a no-cost report. But then at the actual download page, they’re given the option of subscribing to other newsletters from the same company.

One notable difference–sweepstakes and contests also produced the third highest amount of subscribers for business-to-business companies, but the subscriber were low quality.  Techniques that received low marks for both markets were buying ads in other people’s newsletters, co-registration services, and buying email lists.

The study also found that 50% of people will not hesitate to report messages as sp@m and 85% of people who have done so, consider newsletters they didn’t sign up for as sp@m. So whatever technique you use, make sure it’s clear that people are going to be added to your email list when you ask for their email. Or, wait until after the event and email them once to invite them to join your list. Because getting them on your list is never worth making them mad.

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Who Do You Want to Know?

Actually, a better question is, “Who are the people who could have a BIG impact on taking your business to the next level?” It could be a huge client, a mentor, a key referral source, or a journalist from your favorite business publication. Do you know who they are? Are you trying to figure out how to reach them?

I was re-reading Never Eat Alone: And Other Secrets to Success, One Relationship at a Time by Keith Ferrazzi this weekend and one of the things he advocates is what I’d call “aspirational” networking. It’s something I’ve done several times in recent weeks because it can take your business from crawling to leap frogging to the next level.

Too often we take a kind of fatalistic approach to networking—I’ll meet who I meet at whatever events sound interesting. But if your goal is to become a $1 million a year company, it’s going to be a lot easier if you develop relationships with people who are already running $1 million a year companies.

So think big and develop a list of names whose support would have the biggest potential impact on your business. For example, if your goal is to become a key supplier to IBM, find out the name of the person who would make that decision. Then start researching these aspirational contacts—the more you know about them, the easier it will be to reach out to them and to know what to say when you do get their attention. Look for things like:

- What do they like to do?

- What are they currently focused on in their job or business?

- What groups are they members of (business or charitable)?

- Are they speaking anywhere?

Then start brainstorming how to reach them. Ask people in your current network if they know them. (There’s a lot of truth in that six-degrees of separation theory.) Google them and set up a Google News Alert with their name. Because ultimately you’d like to know three things:

1. Where could you possibly meet them so you can follow-up with a warm phone call?

2. Any common interests that could help facilitate a conversation that stands out among the hundreds they probably have each day?

3. How you can help them.

In recent weeks, I’ve done this twice—one was a success and the other wasn’t (yet!). Here’s what I’ve learned so far.

The first is a top expert in marketing to women. I sent a letter asking for a 20-minute conversation, but let my intimidation get the best of me. As a result, I was vague about what I wanted and also how this could specifically benefit her. No surprise, I didn’t get a response. But I’m certainly not doing trying.

The second is a fairly well-known internet marketer. I sent a handwritten note explaining how a new service I’m launching could be a valuable resource for clients in a certain program, and that one of his former clients had already tried it out and was thrilled with the results. Less than a week later, he emailed me. We swapped a few more emails and the very next week he sent me a referral.

Yes, having a mutual contact probably made him more comfortable about referring someone, but I wouldn’t let the lack of one stop you. Just showing that you’ve done your homework could work too. I also knew the handwritten note would have an easier time getting through his assistant, but that won’t be appropriate in every situation.

Whether you write, call, find a mutual contact to introduce you, or try to meet them at an event—the potential payoff of connecting with an aspirational contact is definitely worth the effort.

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Movie Stars for a Day

For one glorious day in Minneapolis, MN, we were treated like movie stars. A few weeks ago, my mastermind group gathered there a meeting and video shoot. This is a new service fellow mastermind member Viki Vertel of Digital Buddha Studios is launching for small business owners, but you would have thought she and her team had been doing it forever. They were fabulous. One of them actually thanked us afterward for making it so much fun for them. (I guess the rock stars and actors they typically shoot can be a little, um, moody.)

The Minneapolis Video Shoot

From left to right: Carla Young, Viki Viertel, Terri Hoover, Roxanne Pennington, Wayne Johnson, Tracy Needham, Lynn Burkholder, Tom Buford, and Charlon Bobo

I’m not a big fan of getting pictures taken so I was definitely apprehensive about getting in front of video cameras. I’ve done the Toastmasters thing and can definitely speak in front of groups, but I’ll probably never be comfortable doing it. But this was so different. You have the words in front of you on the teleprompter, a friendly crew on the other side of the bright lights, and the freedom to keep doing new takes until you get it right. Much easier!

I wrote and filmed three scripts including a comedy sketch called Bad Copy Theater. That was certainly the most challenging one because it involved three of my mastermind members (Viki, Carla Young of Tangent Ideas, and Corporate Escape Coach Lynn Burkholder) as well as honoree member for the day Tom Buford of Charge What You Deserve—and we never had a chance to practice it. During the filming I couldn’t see what Viki, Carla and Lynn were actually doing—the only way I knew the action was over was when producer Wayne Johnson would break out in laughter. I’m really anxious to see how it turned out, but all the technical production work is still being completed. For the moment I have to take solace in the fact that Wayne, who’s entering a film into Sundance this year, said it was his favorite video of the day.

Viki had quite a day prepared for us—limousine to and from, professional hair and makeup people (yes, it’s true, the pros really do use Maybelline Great Lash mascara with all their high-end makeup), the video shoot, headshots, and then an Inside the Actor’s studio-style shoot where Tom interviewed all of us about our mastermind group. We also occasionally guest-starred in each other’s videos throughout the day—I got to channel Cruella de Ville as a boss giving her employee a bad review. It was exhausting but it was a blast.

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Blogging, Video & Podcasting Around the World

Interesting data in a chart on the Groundswell blog about blogs, user-generated video and podcasts around the world. Japan and South Korea blow the U.S. out of the water when it comes to reading and commenting on blogs. The U.S. though leads the way when it comes to watching and creating user-generated video. Is it really because YouTube is mostly English, or because we’re just lazier and used to watching pictures on a screen? Listening to podcasts was highest in U.S., but at only 11%, the author points out they haven’t caught on much after years of availability. So is all the chatter about podcasting you see these days just hype–or evidence of a shift in popularity?

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