2 Reasons You MUST Include Features in Your Copy

Robert PlankI was reading Robert Plank’s Time Management on Crack 2.0 this past weekend and was thrilled to see a comment in the sales page section about remembering to include features in your bullet points.

Because features have apparently become the Chucky doll of copywriting.

It started out innocently enough. Well-meaning copywriters started spreading the word that you need to stop focusing on features and focus on benefits.

And that’s true–far too many companies think their tech specs, coaching process or whatnot is going to dazzle the masses into buying from them…while most buyers have no clue what those things mean and could care less.

But like the “small” hamburger that’s now dwarfed by all the super-sized-Whopper-Thickburgers in fast food land, we tend to take everything to excess. To the point that now I often see strident proclamations from pseudo-copywriters that you should NEVER talk about features in your copy.

Um, there’s one teensy problem with that…

Most people have this “odd quirk” about wanting to know what they’re actually, physically getting for their money.

I was considering a product recently from a well-known marketer and while there were tons of benefits and teasers about what I’d learn, there was nothing about how it would be delivered. A manual? CDs? Smoke signals? I was mystified.

Don’t make me play Nancy Drew. Tell me EXACTLY what I’m going to receive–how many pages the manual is, how many CD’s there are, or how long the videos or teleclasses are.

It just takes a sentence or a quick set of bullets toward the end of your sales page to enlighten your prospects but it’s important because it makes what you’re asking them to shell out money for more tangible…creating that “thud factor” in their minds.

(“Thud factor” refers to the weight of a book or package when it’s dropped on a table. People usually feel they’re getting more for their money when they’re buying something with a big thud factor.)

For information products and courses, the sections and lessons you plan to cover are important features as well. Prospects want to see how much will be new to them and how well it’ll solve the problems they’re facing right now.

Just inserting your table of contents from a product or giving the titles of the classes in the teleseminar series is a good start. Of course, I’d recommend taking the opportunity to highlight several important things they’ll do or learn in each one as well…

In short, wow prospects with lots of bullets showing how they’ll benefit. But don’t forget to tell them what they’re actually getting as well.

Liked this? Then check out these as well:

Better Bullets Make Better Copy

4 Powerful Ways to Persuade Your Prospects

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Copywriter’s Hit List: Victim Verbs

Your English teacher probably called them passive verbs but I think “victim” paints a clearer picture of what they’ll do to your copy. It also nicely sums up what you’re looking for—sentences where something is happening TO the subject, instead of the subject making something happen.

But whatever you call them, victim verbs make your copy blah, wordy and harder to read. And that’s never good when it comes to marketing.

To give you a better idea of what I mean, here are two examples…

Passive:  The ghost was chased by Scooby.

Active:  Scooby chased the ghost.

And…

Passive:  By then, the sandwich will have been eaten. (The sentence implies who’s doing the eating.)

Active:  By then, Shaggy will have eaten the sandwich.

See the difference?  Here’s a hint–you probably have a victim verb if:

  • The word “by” closely follows the verb
  • You have “been” or some form of “to be” combined with another verb

Either way, just rearrange the sentence to eliminate those words and you should be good to go.

Here’s another tip–your word processing software may tell you how many victim verbs you have.

In Microsoft Word (2003 and before), go to Tools, Spelling & Grammar and check the box for Readability Statistics. After the grammar check runs you’ll see a bunch of stats including the percentage of passive sentences.

In Microsoft Word 2007, go to the Office menu (top left), click on Word Options, then Proofing, check the boxes next to “Check grammar with spelling” and  ”Show Readability Statistics.”  Click OK, go to the Review tab and click on Spelling & Grammar.

Of course, none of these tips are foolproof (including Word’s grammar tool) but they should help you put a bunch of victim verbs to rest so your copy is more alive and persuasive.

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Who Do You Celebrate In Your Network?

51-Mofx8s6L._SL160_In addition to honoring our military heroes here in the U.S., Liz Lynch–author of Smart Networking: Attract A Following In Person and Online– has also suggested we celebrate our own personal heroes as part of Network Appreciation Day today.

Because even if you’ve thanked someone for the help they gave you at the time, they may not realize all the “downstream” effects of their assistance.  Especially since each of us ends up touching so many more more lives.

Participating is easy…

  • Just write something on your blog, Facebook page, Twitter etc about the person(s) you wish to honor with a link to to their website or profile.
  • Head over to Smart Networking Now and sign-up for 11 days of Liz’s best  networking tips and success stories…as well as free bonuses from more than 70 other entrepreneurs.

Nope, you don’t have to buy anything at all–just sign-up!

As for the heroes in my network…

Teddy Garcia & Cynthia RichardsTops of my list are actually a couple — Teddy Garcia and Cynthia Richards who own the Raleigh local search engine marketing firm Geared Local.

I met them originally at Triangle Business Leaders (the local Glazer-Kennedy chapter) and then joined their local Internet marketing mastermind group– which is the biggest Internet marketing Meetup in the south (OK, we’re always battling Atlanta for that spot).

I’ve learned tons from Teddy and Cynthia is my networking “wingman.” And we’ve all collaborated on a number of different projects since then…I can’t imagine what life and business would be like without them!

So who do you appreciate in your network? Post below and then head on over to www.SmartNetworkingNow.com to get your free gifts now!

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Winning Back Former Customers–Kennedy Style

When it comes to killer marketing, the Kennedy Glazer folks are usually at the top of the list. And when it comes to “lost” customers, it’s no exception.

I let my subscription to the No BS Marketing Newsletter lapse a few months ago and recently received a 6 x 9 envelope touting the No BS Insider’s Connection–a free monthly publication for former members.

Like the regular paid newsletter, it starts with the usual Dan Kennedy rant (love him, hate him–personality sells) until the final paragraph, which says:

The bell has rung. Stop stalling and get to class...oops, you can’t come with 25,000+ serious students, ‘cuz you’re a DROP OUT! Before the truant officer arrives, you can fix it and reconnect with GKIC — “The PLACE for PROSPERITY.” Just visit… (special URL). In the meantime, enjoy the Cliff-Notes version of what’s happening on campus.

So let’s look at that one paragraph, which takes several swings at making you feel the error of your ways by…

  • Issuing a Kennedy-style rebuke, calling you a “drop out” — a phrase with all kinds of powerfully negative connotations for most people
  • Leveraging social proof (the 25,000+ serious students) to make you question whether you made a wise choice and highlight the loss of the Glazer Kennedy network
  • Reinforcing the idea that anyone who’s interested in being successful is a member of “the place for prosperity”
  • Reminding you with the “Cliff-Notes” line that you’re missing out on so much more in the regular newsletter

Two more points worth noting–the newsletter also…

  • Ties all this into the back-to-school theme he just discussed, so it flows naturally from the rest of the article without screaming “blatant promo ahead”
  • Refers you to a website specifically for former members instead of the typical sales page

The rest of the simple, 4-page black & white newsletter goes on to emphasize the pain of disconnect by including…

  • Highlights of the upcoming Info Summit (with again, a special website to sign-up)
  • Details about the last two month’s Gold CDs that you would have gotten, if you were still a member
  • A success story focused on the benefits of being a Glazer Kennedy chapter member
  • Two article snippets and several teasers for other content you’re missing out on in the regular newsletter
  • An invitation to see the sales letter exhibit for one of the articles for free at the reconnecting website

Plus there are two call out boxes driving you to the special website–with the one on the last page offering “your choice of $97 ReConnection Gifts.”

So they’ve managed to mix enough content to make it worth reading with a variety of calls to action…

While reinforcing over and over that this is just “a small taste of what members are experiencing” and that being a member = success.

How successful do you think they are?

I’d love to know how it converts…but I do know that ANY response is going to be higher than what businesses who don’t try to woo former customers back get.

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Pull the Trigger on New Clients

Zeroing in on events that prompt prospects to realize it’s time for a new solution (aka “trigger events”) are a great way to find new prospects because it focuses your efforts on a market of ready or nearly ready buyers.

Whether you love or hate him, the election of President Bill Clinton was a HUGE trigger event for the D.C. area. It had been 12 years since Democrats had been in the White House, plus he was not a Washington insider. So it brought a tsunami of new people to town to work for the new administration and Congress.

Realtors got a lift from people needing to buy and sell homes. Savvy restaurateurs opened new eateries designed to satisfy the influx of southern palates. And the list goes on and on.

Some professions and industries are masters at trigger-event marketing…

–Recruiters often reach out to companies who have announced expansion plans in the local paper.

–Financial planners have long sought out job changers because helping them transfer a retirement account is a foot-in-the-door to future business.

But every small business should be looking at the events going on around us today to figure out which ones they can leverage to bring in new business.

Identifying Trigger Events for Your Business

Ask yourself:

  • What causes someone to seek you out? And what usually prompts this? Who else is dealing with a similar issue right now?
  • When are your busiest times of the year? What else is happening around that time that could be tied to this?

With all the changes going on in the economy and otherwise right now, there’s a ton of trigger events taking place. Here are a few timely examples:

Job Changes. A new manager is usually looking to take things in a fresh direction–which often means bringing on new contractors and consultants. Keeping track of new hires at a company you want to work with can give you a heads-up to new opportunities.

How to Do It: Use Google alerts for the name of the person currently in the position or the title of the position such as:

“Joe Tech” +Glaxo

“Information Technology Director” +pharmaceutical

(The + before the word means that the search results MUST contain that word)

Job Openings. Job openings can be another good opportunity if you can help fill the gap while they’re shorthanded. Of course, it can possibly lead to ongoing contract work after a new person is hired too.

How to Do It: Set up a job alert on sites like Careerbuilder with both a keyword relevant to what you do plus the name of the company or industry you’re targeting. For example:

“employee benefits” +manufacturing

For one that’s more consumer-oriented…

Back to School. Preschool wasn’t going well for my nephew and he’s always been hypersensitive to loud noises, so my sister recently took him to a sensory specialist for evaluation. And surprise! The waiting room was packed with other parents and kids with similar concerns.

That’s not surprising when you think about it–the start of the school year brings all kinds of issues to the forefront.

And even if the teacher notices something the first, day, she’ll often wait a week or two to see if the child “adjusts” before mentioning it to the parents.

How to Do It: For a regular trigger event like this, it’s best to prepare early by publishing an article in the local parents’ magazine or even sending out a press release on your topic shortly after the start of the school year.

In short, there’s a world full of people and businesses on the hunt for new solutions and new opportunities–figure out what’s driving them to make a change, and could find the key to connecting with a market of eager clients who are just waiting for your help.

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